Day 29 - She Said, She Said...

Ah, where to begin. Before you start looking at the pictures, let us set the scene for this day. Before we even touch on the Tweeter installation, let's focus on the rack we bought for the studio. We needed to get shelves for the rack - shelves that would support all the components for the theatre. We ordered from a company called ProFormance. After many, many problems which we do not have the time or the space or the patience to enumerate here, Dave was able to order the shelves last Wednesday from SamAsh.com but, due to the problems with ProFormance, we were running out of time. SamAsh.com said no problem, they would ship second day, we would receive the shelves on Friday (last week) which was in plenty of time for Tweeter's Monday start for installation. Friday came and we found out they did not ship when they promised and they should arrive on Monday. SamAsh.com offered to refund all our shipping charges for the error which was more than acceptable to us since Tweeter had the upstairs installation to do so they could focus on that first.

Fast forward to today! FedEx arrives and the box contains only 2 of the 10 shelves. YIKES! Several phone calls later, and we have Dave running to Sam Ash in Lombard (by the way, we learned that SamAsh.com and Sam Ash are really not related - business-wise) to pick up the shelves on a store credit arranged by Cynthia at SamAsh.com. This started out as a nightmare and ended up pretty positive. Now, on to the Tweeter story...

This is our really cool looking remote control which Tweeter is in the process of programming. This looks fairly harmless, though it does seem that it just might lift-off at any moment.
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Now, not wanting to be outdone by Custom Home Improvement (you recall the bumps in our construction road), Tweeter did their darndest to make us forget those problems and give us something new to focus on. They exceeded their target! See the wall with the six "holes" and a larger rectangular "hole" to the left? Well, those are located more than a foot to the left of where they should be. This occurred after Dave and our Sound Design Architect, Keith, went over the instructions with the installation team this morning. It was clear - the 61" Pioneer Elite plasma TV was to be centered on the wall between the door to the studio and the wall on the right. How this changed to being centered on the entire width of the room from wall to wall was beyond us. The TV is now completely off-center for the seating, not to mention the holes that will be visible once the TV mount is moved to where it needs to be.

A call to Tweeter and we got the same response as we received from
Custom Home Improvement when we had a major problem.
(Did they coordinate this entire scenario in advance?)
All necessary managers descended on our home to inspect and decide how to handle.

RESOLVED - tomorrow (Tuesday) Custom Home Improvement comes in first thing in the morning to repair the wall at Tweeter's expense. This includes the five -yes -count them - FIVE - coats of paint required to get this color to cover completely. Then Tweeter comes in to reinstall in the correct location. We decided that neither of us has a weak heart or this project would have killed us by now!
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Stepping away from the theatre so as not to focus on the problems, let's look at the rack. This is now a mass of connections which are quickly pulling this theatre installation together.
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And, from the front, this looks really nice.
Some of that empty space will be replaced shortly
by Dave's studio equipment.
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Speakers - rear and side - look really cool!
And, the sound is unbelieveable!
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One last look - front speakers, center speaker (on the table) and the subwoofer in the corner.
Just try not to look at the holes in the wall. We can almost hear Obi-Wan chanting,
"This is not the installation you were hoping for!"
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A quick look upstairs. The master bedroom installation is nearly complete. Ignore the three telephones and pay no attention to the electrical cord...these will likely disappear tomorrow.
(NOTE - the TV commercial features a luge team, so Winter-Oly-esque!)
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